Senior Product Specialist Industrial & Regional Teamlead Technical Support (APAC)

  • Sales
  • Shanghai, China

Senior Product Specialist Industrial & Regional Teamlead Technical Support (APAC)

Job description

Do you get thrilled by providing technical support to customers in various industries? Do you have a background in B2B technical support customer in a fast paced high tech environment? Are you interested to work for a growing and innovative high tech company, where people and fun are part of our core values? We'd love to have you!


Your role as a Senior Product Specialist & Regional Teamlead Technical Support at Movella


As a Senior Product Specialist Industrial you are the linking pin between the commercial and technical aspects of our business and will be the key technical contact for our industrial customers in the Asia Pacific region (APAC) for the Xsens MTi Technology product portfolio. This role requires that you are able to connect, relate and communicate easily on several levels, from user-manual questions to in-depth application support. You are an experienced and seasoned engineer with a strong will to operate in innovative high tech markets as Drones, Autonomous Driving and Smart Farming. You have the drive to successfully serve customers with integrating our products into their applications, in order to improve customer satisfaction. On a daily basis, you work with our Account Executives located in the APAC region and our worldwide team of Product Specialists. You will report to the Product Specialist Manager located in the Netherlands, with a dotted reporting line to APAC Regional Sales Director. As Regional Team Technical Support APAC you will be responsible for and managing our team of Product Specialists for APAC, currently 3 people and expected to grow further in the years to come.


Key challenges :

  • Presales technical support
    • Demonstrate our products
    • Support integration and application of our products
  • First line of contact for our customers and channel partners
    • Answer sensor and software related technical questions
    • Clarify documentation
    • On-site demonstration and technical support in the APAC Region
    • On-line worldwide technical support
    • Technical RMA handling
  • Technical liaison for our distributors
    • Onboard and train new distributors
    • Maintain the distributors technical level
  • Participate in exhibitions
  • Maintain BASE (Xsens Online Community)
    • Create support documentation
    • Answer / moderate request on the platform
  • Provide customer feedback for the Product Management and Engineering department
  • Lead the growing APAC Product Specialist team
    • Daily operational team management
    • Objectives setting and management, in co-operation with the Product Specialist Manager and Regional Sales Director,
    • Maintain and train the team on core organizational processes
    • Personal development of team members

Requirements

Movella is looking for a hands on and pragmatic Senior Product Specialist Industrial & Regional Team Lead Technical Support. Someone who thrives in an environment where your can do attitude is highly appreciated. You have:


  • Bachelor/Master degree in Science or Engineering
  • (mechanical engineering, mechatronics, electronics)
  • Minimum 3 years of experience in B2B technical customer support
  • Customer focused, and able to transfer the customer needs internally
  • Skilled and experienced w.r.t. demonstrations and presentations
  • Preferably experience w.r.t. managing a small technical team
  • Preferably knowledge of navigation and robotics
  • Some programming knowledge (e.g. C, C++, Matlab)
  • Excellent communication skills oral and written in English and preferably Mandarin
  • Ability and will to travel up to 25% of your time


Working at Movella

Movella is bringing meaning to movement. This new brand encapsulates the value and technologies from mCube, Xsens, and Kinduct. Our mission is to digitize movement so that people can extract meaning and impact positive change. We provide intelligent solutions for sensing, capturing, and analyzing motion and states of being. Our products accelerate innovation and create extraordinary outcomes in entertainment, sports, health and industrial markets.


Working for Movella is working with colleagues that are inquisitive and entrepreneurial by heart. Naturally, there is a high level of cooperation within our teams. These teams consist of people with multiple international backgrounds, a sportive mindset and driven to get the most out of themselves. They share a passion for health, movement and technology. Movella offers a position in an innovative, ambitious and international environment, with an attractive compensation package. The informal culture allows for personal input, growth and development. Full training in our products and services will be provided.